Artificial Intelligence Use Policy 

Revision: May 2026

1. Scope and Purpose

This Artificial Intelligence Use Policy ("Policy") governs the use of all artificial intelligence features and capabilities made available within the Opigno Enterprise Learning Intelligence Platform ("Platform"), including but not limited to the Clara AI assistant, AI-powered training generation, AI-powered content generation, and AI-powered translation services (collectively, "Covered AI Features").

This Policy applies to all customers, administrators, instructors, learners, and any third party accessing the Platform under a valid subscription agreement ("Users").

This Policy constitutes a Specific Terms of Service document under the Opigno Enterprise Main Services Agreement and is incorporated therein by reference. In the event of any conflict between this Policy and the Main Services Agreement or an applicable Order Form, the order of precedence set out in the Main Services Agreement shall apply.

Opigno Enterprise is a product of Connect-i Sàrl, a Swiss limited liability company having its registered address at Tresi 6C, 1028 Préverenges (VD), Switzerland. This Policy may be updated periodically; customers will be notified of material changes via email or through the Platform. The latest version is always available at www.opigno.com.

2. Covered AI Features

The following AI-powered features are currently available in Opigno Enterprise and are subject to this Policy:

• Clara AI Assistant – a conversational AI coaching assistant available to learners and administrators for learning support, Q&A, and personalized guidance.
• AI Training Generation – automated creation of training courses, learning paths, and assessments based on user-defined objectives and content inputs.
• AI Content Generation – generation of text-based learning content, quizzes, and learning materials.
• AI Translation – automated translation of platform content and learning materials into multiple languages.

Additional AI features may be introduced and will be governed by this Policy unless otherwise stated.

3. AI Credits — Allocation, Usage, and Purchasing

3.1  What Are AI Credits?

AI Credits are the unit of consumption for all Covered AI Features on the Platform. Every AI action — including each conversation turn with Clara, each training or content generation request, and each translation job — consumes a number of credits proportional to the complexity and volume of the operation.

3.2  Credit Allocation by Subscription Plan

3.3  Additional Credit Packages

When the annual credit allocation is exhausted, customers may purchase additional credits in predefined packages through their Opigno Enterprise account manager or the self-service purchase portal. Credit packages are non-refundable and non-transferable between subscription years.

3.4  Credit Monitoring and Backoffice Tracking

Administrators have full visibility into AI credit consumption through the Platform back-office dashboard. The following information is available at all times:

• Total credits included in the current subscription period
• Credits consumed to date, broken down by AI feature category (Clara assistant, content generation, translation)
• Remaining credits available

3.5  Credit Expiry

Included annual credits expire at the end of the subscription year and do not roll over. Additional purchased credit packages expire in accordance with the terms communicated at the time of purchase.

4. Acceptable Use

Users are permitted to use Covered AI Features for lawful, legitimate, and ethical purposes in the context of learning and development activities on the Platform. The following uses are explicitly permitted:

4.1  Permitted Uses

• Using the Clara AI assistant to support learners with course navigation, content clarification, and learning guidance.
• Generating training content, course structures, quizzes, and learning materials to support organizational learning and development programs.
• Translating legitimate learning content into other languages to support multilingual workforces.
• Using AI-generated content as a starting point, subject to human review and validation before publication.
• Personalizing learning paths and recommendations for learners based on their profile, progress, and goals.
• Using AI features for accessibility purposes, such as generating captions or summaries of content.

5. Prohibited Uses

Customers may not use, nor permit their users or any third party to use, the Covered AI Features for the following purposes:

5.1  Automated Decision-Making with Significant Legal Effects

• Using AI outputs as the sole basis for automated decisions that have significant legal or employment consequences for individuals (e.g., termination, promotion, disciplinary action), without human review and oversight.
• Any automated decision-making process for employment-related determinations must include a qualified human reviewer and must be transparent to the affected individual upon request.

5.2  Individualized Professional Advice

• Generating individualized medical, legal, financial, or psychological advice to learners or end users as if it were a substitute for a licensed professional.
• Clara may be used to provide general guidance and educational information, but must not be positioned or used as a replacement for a licensed advisor.

5.3  Discrimination and Bias

• Using AI features to explicitly predict, profile, or categorize individuals based on protected characteristics, including but not limited to race, ethnic origin, religion, gender, sexual orientation, disability, health status, age, political opinion, or union membership.
• Generating content that reinforces harmful stereotypes or perpetuates bias against any individual or group.

5.4  Social Scoring and Surveillance

• Using AI features to create scoring or ranking systems that evaluate individuals' social behavior, personality traits, or personal characteristics in ways that could lead to detrimental or disproportionate treatment.
• Any form of biometric data collection, facial recognition, or emotion detection through the Platform is strictly prohibited.

5.5  Deceptive and Manipulative Practices

• Generating content intended to deceive, manipulate, or mislead learners or end users.
• Misrepresenting AI-generated content as human-authored content without disclosure.
• Using AI features to facilitate academic dishonesty, plagiarism, or fraudulent certification.
• Deploying subliminal or purposefully manipulative techniques that impair an individual's ability to make an informed decision.
• Exploiting the vulnerability of any individual, including based on age, disability, or socioeconomic situation.

5.6  Harmful and Illegal Content

• Generating, storing, transmitting, or distributing content that is illegal, defamatory, harassing, threatening, or incites violence or hatred.
• Creating, sending, uploading, or storing content that may be harmful to minors, including any material related to child exploitation or abuse.
• Generating sexually explicit material of any kind.
• Using AI features in connection with weapons development, cyberattacks, or other harmful or illegal activities.

5.7  Circumvention and Misuse

• Attempting to reverse-engineer, extract, or replicate the underlying AI models or algorithms used in the Platform.
• Using techniques such as prompt injection, jailbreaking, or adversarial prompting to override safety measures or extract unintended outputs from Covered AI Features.
• Sharing API keys, credentials, or access tokens that enable unauthorized access to Covered AI Features.

6. Transparency and Disclosure Obligations

Customers and administrators deploying Opigno Enterprise within their organization must ensure the following:

• Learners and end users must be informed when they are interacting with an automated AI system, such as the Clara assistant, unless a human is present in the interaction loop.
• AI-generated content published on the Platform should be reviewed and validated by a qualified human before deployment.
• Where required by applicable law (including the EU AI Act), customers must provide a means for end users to interact with a human instead of an automated system.
• Customers may not deceive end users by misrepresenting AI-generated content as human-generated content.

7. Human Oversight and Review

AI features on the Platform are designed to augment human judgment, not replace it. Opigno Enterprise strongly recommends the following safeguards:

• All AI-generated training content should be reviewed by a subject-matter expert or L&D professional before activation.
• Administrators should regularly audit AI usage logs and generated content to identify potential misuse or quality issues.
• When AI is used in a context affecting learner progression or certification, a human reviewer should validate outcomes.

8. Data, Privacy, and Security

• Users must not submit sensitive personal data, health information, biometric data, or legally privileged information to Covered AI Features unless expressly authorized by their organization's data governance policies and applicable law.
• AI inputs and outputs may be processed in accordance with Connect-i's Data Processing Agreement and Privacy Policy. Customers are responsible for ensuring their use of AI features complies with applicable data protection regulations, including the GDPR.
• Customers are responsible for the content they submit to AI features and for obtaining any necessary consents from individuals whose data may be included in such content.

9. Regulatory Compliance

Customers are solely responsible for ensuring that their use of Covered AI Features complies with all applicable laws and regulations in their jurisdiction, including but not limited to:

• The EU Artificial Intelligence Act (where applicable)
• The General Data Protection Regulation (GDPR) and national data protection laws
• Sector-specific regulations applicable to the customer's industry (e.g., healthcare, finance, education)
• ISO/IEC 42001 and other relevant AI governance standards adopted by the customer

Connect-i does not provide legal advice. Customers should seek qualified legal counsel regarding their specific compliance obligations.

10. Violations and Enforcement

Violation of this Policy constitutes a material breach of the Opigno Enterprise Main Services Agreement. In cases where Connect-i determines that a violation threatens the security, integrity, or availability of the Platform, Connect-i may immediately suspend access to Covered AI Features or the Services, while using commercially reasonable efforts to provide prior notice and an opportunity to remedy the violation. For other material breaches, Connect-i will provide 30 days' written notice during which the Customer may cure the breach; if the breach remains uncured, Connect-i may terminate the subscription in accordance with the Main Services Agreement. Connect-i reserves the right to pursue legal action where applicable.

11. Changes to This Policy

Connect-i may update this Policy at any time by posting a revised version on Opigno Enterprise website and notifying customers via the Platform or registered email address. Continued use of Covered AI Features following notification of changes constitutes acceptance of the updated Policy.